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SVC-02Warranty work

Still under warranty? We're certified.

Our team services all brands on site and provides factory warranty work on equipment from 15+ leading manufacturers.

15+

Manufacturers we're authorized to repair under warranty

Not sure about yours? Ask us.

01Have this ready

Four things that speed up a claim

You don't need all of it to get started, but each one helps us show up with the right parts.

01

Model & serial number

Usually on a sticker near the front base or under the console.

02

Purchase date & dealer

A receipt or order confirmation is perfect.

03

What it's doing

When it started, and anything that makes it better or worse.

04

Photos or video

Error codes and noises are easier to diagnose when we can see them.

02How it works

Warranty service, start to finish

  1. 01

    Gather the details

    Find the model, serial number, and purchase date for the machine.

  2. 02

    Send the request

    Call or use the form and choose warranty work as the service type.

  3. 03

    We schedule the visit

    A factory-certified technician comes to your home or facility.

  4. 04

    Repaired on site

    Warranty work is performed to the manufacturer's standards.

03Brands we service

Every brand. Warranty for many of them.

We service all of these brands. Warranty authorization varies by manufacturer, so ask us about yours. Out of warranty? See repairs.

  • Matrix
  • TRUE Fitness
  • Octane Fitness
  • Star Trac
  • Core Health & Fitness
  • Nautilus
  • Freemotion
  • StairMaster
  • Schwinn
  • Stages Cycling
  • Vision Fitness
  • Horizon Fitness
  • Sole Fitness
  • Spirit Fitness
  • Landice
  • LifeSpan
  • NordicTrack
  • ProForm
  • iFIT
  • VersaClimber
  • Throwdown
  • Expresso
  • Wexer
  • York Barbell
  • Fitnex
04Questions

Common questions

Is my equipment still under warranty?

Coverage is set by the manufacturer and depends on the model and when it was bought. Have the model and serial number and your receipt or order confirmation ready when you call, and we'll take it from there.

Which manufacturers are you authorized for?

We're authorized to do factory warranty work for 15+ manufacturers. Call with your brand and we'll tell you whether it's one of them.

Where do I find the model and serial number?

Usually on a sticker near the front base or under the console.

What if my equipment isn't covered?

Then we fix it as a regular repair. We service all brands, commercial or residential.

About repairs

Covered? Let's get it fixed.

Choose warranty work on the form and we'll take it from there.